Last updated: April 2026
These Terms and Conditions ("Terms") govern your use of services provided by Splendid Industries Ltd, trading as Splendid Web ("we", "us", "our"). By purchasing or using our services, you agree to these Terms.
1. About Us
Splendid Web is a trading name of Splendid Industries Ltd, operated by Keir Moffatt and Rob Saunders. You can contact us at admin@splendidweb.co.uk.
2. Our Services
We offer two categories of service:
Website Packages — A monthly subscription service that includes website design, development, and hosting. Your website is built on our proprietary component framework and managed by us throughout the subscription.
Managed Hosting — A standalone annual hosting service for clients who have their own website and require reliable, managed hosting infrastructure.
3. Payment Terms
3.1 Website Package fees are billed monthly in advance. Managed Hosting fees are billed annually in advance.
3.2 Invoices are due within 14 days of issue unless otherwise agreed in writing.
3.3 We reserve the right to suspend services if payment is not received within 14 days of the due date. We will provide reasonable notice before suspension.
3.4 All fees are exclusive of VAT where applicable.
3.5 We reserve the right to adjust pricing with 30 days' written notice. You may cancel your subscription within that notice period if you do not accept the new pricing.
4. Intellectual Property and Code Ownership
4.1 Our code, your content. The website framework, component library, codebase, and underlying technology used to build and deliver your website remain the intellectual property of Splendid Web at all times. This is true regardless of the length of your subscription or the amount paid.
4.2 You own your content. All text, images, logos, brand assets, and other materials you provide to us remain your property. On request, we will return your content to you in a reasonable format.
4.3 No transfer of code. Our services are provided on a subscription basis. You are paying for access to a live, managed website — not for ownership of the underlying code. No licence to copy, modify, or deploy our codebase is granted, either during or after your subscription.
4.4 Bespoke development. Where we have agreed in writing to deliver bespoke code developed specifically for you, ownership of that specific bespoke work will be agreed separately in writing before work begins. Unless otherwise confirmed in writing, all code remains ours.
5. What Happens When You Stop Paying
5.1 Payment failure. If a payment is not received by the due date, we will notify you by email. You will have 14 days to make payment before your website is suspended.
5.2 Suspension. A suspended website is taken offline but your data is retained. Your website can be reinstated on payment of any outstanding balance.
5.3 Termination. If payment remains outstanding for more than 30 days following suspension, or if you formally cancel your subscription, your account will be terminated. Following termination, your content will be retained for 30 days, after which it will be permanently deleted.
5.4 Content retrieval. You may request an export of your content at any time during your subscription, or within the 30-day retention window following termination.
5.5 No refunds for partial months. We do not issue refunds for partial billing periods unless we have failed to deliver the agreed service.
6. Cancellation
6.1 You may cancel your subscription at any time by notifying us in writing at admin@splendidweb.co.uk.
6.2 Cancellation takes effect at the end of the current billing period. Your website will remain live until that date.
6.3 We may cancel your subscription with 30 days' written notice without cause. In this case, a pro-rata refund will be issued for any prepaid period.
6.4 We may terminate your subscription immediately if you breach these Terms or use our services in a manner that is unlawful, harmful, or brings Splendid Web into disrepute.
7. Managed Hosting
7.1 Managed Hosting is provided on an annual basis. We aim for 99.9% uptime but do not guarantee uninterrupted service.
7.2 Scheduled maintenance will be carried out with advance notice where possible.
7.3 We are not liable for downtime caused by circumstances outside our control, including third-party infrastructure failures, DDoS attacks, or force majeure events.
7.4 Annual hosting fees are non-refundable once the service period has commenced, except in cases where we have failed to provide a reasonable standard of service.
8. Your Responsibilities
8.1 You are responsible for providing accurate information and supplying content in a timely manner. Delays caused by late content delivery may affect project timelines.
8.2 You must not use our services to host or distribute unlawful, defamatory, infringing, or harmful content.
8.3 You are responsible for maintaining the security of any login credentials we provide to you. Notify us immediately if you suspect unauthorised access.
9. Limitation of Liability
9.1 We provide our services with reasonable skill and care. However, to the fullest extent permitted by law, our total liability to you in connection with any service shall not exceed the total fees paid by you in the 12 months preceding the claim.
9.2 We are not liable for indirect or consequential losses, including loss of revenue, loss of data, or loss of business opportunity.
9.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Privacy
We process personal data in accordance with our Privacy Policy, available on our website. We act as a data processor for any personal data you collect through your website and will assist you in meeting your obligations under applicable data protection law.
11. Disputes
We will always try to resolve disputes informally. If we cannot reach a resolution, disputes shall be governed by the laws of England and Wales, and both parties submit to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms from time to time. Where changes are material, we will notify you by email with at least 30 days' notice. Continued use of our services after that date constitutes acceptance of the updated Terms.
Splendid Industries Ltd, trading as Splendid Web — admin@splendidweb.co.uk — splendidweb.co.uk